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Terms & Conditions

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Last updated: 19 July 2025

 

1. Introduction

Welcome to Preserve & Protect Auto Care ("we", "us", "our"). These Terms & Conditions govern your use of our website and services at https://www.preserveandprotect.co.uk (the “Website”) as well as your engagement with our car detailing and protection services in Southend‑on‑Sea, Essex.

By using our Website or booking services, you agree to these Terms. If you don’t agree, please do not proceed.

 

2. Services

We offer professional vehicle detailing, ceramic coatings, exterior washes, polishing, undersealing, rustproofing, and related services. All services are delivered at our location: 4 Cromer Road, Southend‑on‑Sea, SS1 2DU.

 

3. Booking & Payment

  • Bookings can be made via the Website’s online booking tool or by contacting us directly.

  • Full or partial prepayment may be required at the time of booking. Details will be confirmed in your booking confirmation.

  • Additional charges may apply if extra work is requested or if vehicle condition requires it.

 

4. Pricing & Quotes

  • All service prices listed (e.g., “Exterior Car Wash from £49” and “Enhancement Level 2 from £499”) are indicative; final quotes will depend on your specific vehicle and requirements.

  • We reserve the right to amend prices. Your confirmed booking price applies unless changes occur due to your vehicle’s condition or added services.

 

5. Cancellations & Amendments

  • Cancellations or changes must be made at least 24 hours before your scheduled appointment.

  • Late cancellations (< 24 hours notice) or no-shows may result in a cancellation fee of up to 50% of the booking value.

  • Unforeseen delays (e.g., weather or technical issues): we will notify you and offer rescheduling.

 

6. Vehicle Condition & Access

  • You are responsible for informing us of any vehicle issues (e.g., leaks, damage) that may affect service.

  • All vehicles must be dropped off at the booked timeslot and location stated above.

  • We reserve the right to postpone or refuse service if the vehicle is in unsafe or non-working condition upon arrival.

 

7. Liability & Guarantees

  • Our workmanship is carried out to high professional standards using quality products.

  • For ceramic coatings: we offer maintenance schedules but no time-based guarantee.

  • We are not liable for pre-existing vehicle damage or mechanical/mechanical fault–related issues.

  • We are not liable for indirect, special or consequential losses beyond reasonable control.

 

8. Your Obligations

By using our services or Website, you agree to:

  • Provide accurate vehicle and booking information

  • Supply a valid means of payment and pay agreed charges on time

  • Collect your vehicle within 7 days of service completion. Vehicles not collected may incur storage fees.

 

9. Website Use & Intellectual Property

  • The Website and its content are protected by copyright and owned by us or our licensors.

  • You may use the Website for personal, non-commercial browsing and booking.

  • Misuse (e.g., unauthorised scraping, re-publication, misuse of booking systems) is prohibited.

 

10. Privacy & Cookies

We handle your personal data per our Privacy Policy, and use cookies as described in our Cookie Policy. Both are available via links in the Website footer.

 

11. Complaints & Feedback

We aim for customer satisfaction. Please contact us at info@preserveandprotect.co.uk or call +44 7984 917091. Complaints will be handled within 14 days.

 

12. Changes to Terms

These Terms may be updated occasionally. The version on the Website (“Last updated”) is the current one. Continued use after major changes means you accept the new Terms.

 

13. Governing Law

These Terms are governed by the law of England and Wales, and any disputes will be resolved under the jurisdiction of courts in that territory.

 

14. Contact Information

Preserve & Protect Auto Care
4 Cromer Road, Southend‑on‑Sea, SS1 2DU, UK
📞 +44 7984 917091
📧 info@preserveandprotect.co.uk
Website: preserveandprotect.co.uk

 

15. Acceptance

By using our Website or services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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